The Hidden Cost of Customer Hold Times
Every minute your customers spend on hold damages their experience and your brand reputation.
Customer Frustration
64% of customers become frustrated after being on hold for just 5 minutes. This frustration directly impacts satisfaction and loyalty.
Business Cost
Long wait times don't just cost you customers – they also waste staff resources that could be focused on higher-value activities.
Lost Opportunities
Up to 34% of callers who hang up after waiting on hold will never call back, resulting in permanently lost business opportunities.
Neural Voice Eliminates Hold Time Completely
Our AI assistants answer every call instantly, handling routine queries, qualifying leads, and ensuring your customers never wait on hold again.
Instant Call Answering
Every call is answered in under a second, 24/7, ensuring customers never experience frustrating hold times or missed calls.
Intelligent Query Resolution
Our AI assistants handle common customer queries instantly, providing answers to FAQs, booking appointments, and collecting information.
Reduced Operational Costs
Businesses using Neural Voice typically see 40-60% cost reduction in customer service operations while improving service quality.
Seamless Human Handoff
For complex issues, our AI assistants can seamlessly transfer calls to human agents with full context, ensuring continuity of service.
Success Story:
TechSupport UK
IT Support Provider
"We were constantly struggling with call volume and long hold times. Since implementing Neural Voice, our customers never wait more than a few seconds before getting assistance, and our support team is freed up to handle only the most complex technical issues."
Michael Robertson
Customer Service Director, TechSupport UK
Frequently Asked Questions
Everything you need to know about eliminating hold times with Neural Voice
How quickly can we implement this solution?
Most businesses can set up Neural Voice's AI assistants within 48-72 hours of providing the necessary information and business rules.
Will this integrate with our existing phone system?
Yes, Neural Voice integrates seamlessly with most major business phone systems, CRMs, and ticketing platforms with minimal technical setup.
How does the AI understand our specific business needs?
We customise each AI assistant with your business knowledge, FAQs, processes, and terminology to ensure it accurately represents your brand and can handle your unique customer needs.
What types of queries can the AI handle?
Our AI assistants can handle a wide range of queries including technical support, appointment booking, order status updates, account inquiries, and general information – all without hold time.
Ready to Eliminate Hold Times Forever?
Join the businesses that have transformed their customer service experience by eliminating hold times whilst reducing operational costs.