Privacy Policy

1. Introduction

Neural Voice Ltd ("we", "our", "us", or "Neural Voice") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at neural-voice.ai or any of our services, applications, or products (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

• Personal Data: Personal data refers to any information that identifies or can be used to identify an individual. We may collect personal data such as your name, email address, phone number, postal address, payment information, and other similar information when you register for an account, subscribe to our services, or otherwise interact with us.
• Voice Data: If you use our voice synthesis or voice cloning services, we may collect and process voice recordings that you provide to us. This may include recordings of your voice or voices of individuals who have consented to have their voices recorded and processed.
• Usage Data: We automatically collect certain information about how you access and use our Services. This may include your IP address, device information, browser type, operating system, referring/exit pages, clickstream data, and other similar information.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and to hold certain information. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including confirmations and invoices
• Send administrative information, such as updates to our terms, conditions, and policies
• Respond to your comments, questions, and requests
• Send promotional communications, such as providing information about new features, services, and special offers
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve the Services and provide content or features that match user profiles or interests
• Train and improve our AI models and voice synthesis technology

We process your personal data based on legitimate interest, contract performance, legal compliance, or with your explicit consent, as applicable under relevant data protection laws.

4. Special Processing of Voice Data

When you provide voice data for voice cloning or synthesis purposes:

• We use voice data to create synthetic voice models that can speak with characteristics similar to the provided voice.
• Voice data may be used to train our AI models to improve the quality and capabilities of our voice synthesis technology.
• We store voice data securely and retain it only for as long as necessary to provide our services or as required by law.

By providing voice data, you confirm that you have all necessary rights, permissions, and consents to record, upload, and process this data, including from any individuals whose voices are included. You agree not to use our Services to create voice content that impersonates any individual without their explicit consent, or for any fraudulent, deceptive, or harmful purposes.

5. Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as web hosting, data analysis, payment processing, and customer service.
• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• For Legal Purposes: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We may also disclose aggregated or anonymized information about our users for any lawful purpose, which does not identify any individual.

6. Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk.

7. International Data Transfers

Neural Voice is based in the United Kingdom. Your information may be stored and processed in any country where we have operations or where we engage service providers. By using our Services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those of your country.

When we transfer personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to the United States or other countries that have not been deemed to provide an adequate level of protection, we ensure that appropriate safeguards are in place to protect your personal data as required by applicable law, such as Standard Contractual Clauses or other legally valid transfer mechanisms.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

In some circumstances, we may anonymize or aggregate your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

9. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request information about the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive a copy of the personal data we hold about you in a structured, machine-readable format and to transmit this data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: Where we process your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

10. Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If we learn we have collected or received personal data from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us immediately.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will make reasonable efforts to notify you either through the email address you have provided to us or by placing a prominent notice on our website.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@neural-voice.ai

Postal Address:
Neural Voice Ltd
58 Eastcastle Street
London, W1W 8EG
United Kingdom

14. Data Protection Authority

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland and believe that we are processing your personal data in violation of applicable data protection laws, you have the right to lodge a complaint with your local data protection authority.

For UK residents, the supervisory authority is the Information Commissioner's Office (ICO). You can contact the ICO through their website at ico.org.uk.